Shopping conditions

Information prior to the contractual process

This website WWW.SPSURF.COM is the property of STANDUP PADDLE SURF DISTRIBUTION S.L. with CIF B67342246 and fiscal address in MAJOR DE SARRIÀ, 175 08017,
BARCELONA, acting commercially under the SPS brand.

The General Contracting Conditions regulate the distance selling relationship between STANDUP PADDLE SURF DISTRIBUTION S.L. and the user or client, in accordance with the legal stipulations, especially, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, by which the text is modified recast of the General Law for the Defense of consumers and Users, the current and applicable regulations on Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of 11 July, Information Society Services and Electronic Commerce.
STANDUP PADDLE SURF DISTRIBUTION S.L. reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, STANDUP PADDLE SURF DISTRIBUTION S.L. reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
The purpose of the website is the sale of sports equipment.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
Likewise, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest to you.
As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal and working capacity necessary to access the STANDUP PADDLE SURF DISTRIBUTION S.L. and contracting through them.
To purchase our products, you can go to the corresponding section of our online store.
After the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the end of the order, contact STANDUP PADDLE SURF DISTRIBUTION S.L. on the customer service phone number 687012567 or by email COMERCIAL@SPSURF.COM.

All the contents of the web are in Spanish and English.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations STANDUP PADDLE SURF DISTRIBUTION S.L. offers information on all items for sale, their characteristics and prices. However, STANDUP PADDLE SURF DISTRIBUTION S.L. reserves the right to withdraw, replace or change the products offered through its website, simply by changing its content. In this way, the products offered at any time through the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.

Guarantee

All the products offered on the website have the legal guarantee of the supplier of the same. STANDUP PADDLE SURF DISTRIBUTION S.L. has an after-sales service, while the guarantee is in force, the customer may execute it by contacting the STANDUP PADDLE SURF DISTRIBUTION S.L., the after-sales service, by email at COMERCIAL@SPSURF.COM or at the points established by the provider itself. In case of doubt, you can contact the customer service phone number 687012567 or via email COMERCIAL@SPSURF.COM.

All of our products enjoy a two-year limited manufacturer’s warranty.

In case of breakdown, contact us and we will manage the repair of the product, or in case the replacement cannot be repaired. Before sending your item, you must contact us so that we have proof of shipment and authorize your return. Don’t forget to attach detailed photos of the article. Pack the product in a closed package and perfectly conditioned so that it is not damaged during transport. Include a brief description of what happens to the product, as well as a copy of the purchase invoice. Shipping costs will be paid by SPS. Any manipulation or repair carried out by unauthorized personnel will invalidate the guarantee.

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, this would be indicated (IGIC or IPSI).

Delivery and transportation costs

Península:

15 euros + VAT Inflatable boards
60 euros + VAT Rigid boards
55 euros + VAT Bike Boards
6 euros + VAT Accesories
15 euros + VAT Paddles
3 euros + VAT Mask

Balearics:

20 euros + VAT Inflatable boards
60 euros + VAT Rigid boards
55 euros + VAT Bike Boards
9 euros + VAT Accesories
15 euros + VAT paddles
6 euros + VAT Mask

Canary Islands:

- 15 euros + VAT Inflatable boards*
- 60 euros + VAT Rigid boards*
- 55 euros + IVA Bike Boards*
- 6 euros + IVA Accesories*
- 15 euros + IVA Remos*
- 3 euros + IVA Mascarillas*

+ *42 € DUA

UE:

45 euros + VAT Inflatable boards
65 euros + VAT Rigid boards
55 euros + IVA Bike Boards
9 euros + VAT Accesories
15 euros + VAT paddles
6 euros + VAT Mask

Italy:

120 euros + VAT Inflatable boards
250 euros + VAT Rigid boards
120 euros + IVA Bike Boards
12 euros + VAT Accesories
55 euros + VAT paddles
6 euros + VAT Mask

Any shipping address provided by the customer, incorrect or incomplete that produces a return and results in expenses, will be borne by the customer.

Order execution

STANDUP PADDLE SURF DISTRIBUTION S.L. undertakes to deliver the order within a period of 2-4 days, from the day following the order except for the table models that are not in stock (in these cases STANDUP PADDLE SURF DISTRIBUTION S.L. will notify the customer).In the Canary Islands the order delivery time is 10 days.

Payment Methods

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process, you must indicate your choice:

– VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank’s page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any STANDUP PADDLE SURF DISTRIBUTION S.L.server.

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the accounts of the provider and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable in front of STANDUP PADDLE SURF DISTRIBUTION SL to the compensation of the damages and losses caused as a consequence of said cancellation.

– Wire transfer

When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of STANDUP PADDLE SURF DISTRIBUTION S.L ..

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by fax 6870125567, or by e-mail COMERCIAL@SPSURF.COM. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all possible exchange and bank fees are borne by you.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always inform your bank of the commissions at source, those bank commissions and expenses corresponding to your entity. If not, STANDUP PADDLE SURF DISTRIBUTION S.L. You could stop shipping your order by not receiving the full amount of it.

Possible exchange and bank fees are borne by the customer.

– PayPal

It allows sending payments on the Internet safely and comfortably. PayPal’s network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com.

The availability of the products offered by STANDUP PADDLE SURF DISTRIBUTION S.L. may vary depending on customer demand. Despite the fact that STANDUP PADDLE SURF DISTRIBUTION S.L. update the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, STANDUP PADDLE SURF DISTRIBUTION S.L. as soon as it becomes aware of this situation, it will notify the client by email. The period of this communication will not exceed in any case the maximum period of 30 days. STANDUP PADDLE SURF DISTRIBUTION S.L. may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or except for justifiable and demonstrable reasons by STANDUP PADDLE SURF DISTRIBUTION S.L. Within this same period, pay the amounts paid for the canceled order.

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by notification via telephone communication to 687012567, by sending an email to COMERCIAL@SPSURF.COM, sending your letter to our postal address MAJOR DE SARRIÀ, 175 08017, BARCELONA, or using the form withdrawal.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

Return

The customer will bear the costs of the return.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. As soon as we verify that the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

The client has a maximum period of 14 days to return the product, after that period SPS is not obliged or undertakes to process the return.

Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla or outside the peninsula have additional charges, ask before making the return.

If the delivered product does not match the one requested in the order, you must notify SPS as soon as possible. Do it through the contact section of our website and we will process your incident immediately.

Payment refund

In case of unjustified delay by STANDUP PADDLE SURF DISTRIBUTION S.L., regarding the return of the amounts paid, the customer may claim double the amounts paid,

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, the customer will have the right to return the product, informing STANDUP PADDLE SURF DISTRIBUTION S.L. of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

STANDUP PADDLE SURF DISTRIBUTION S.L. undertakes to bear the cost of return and to return the product for a new one in accordance with conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of STANDUP PADDLE SURF DISTRIBUTION S.L. It is located at MAJOR DE SARRIÀ, 175 08017, BARCELONA or through the email COMERCIAL@SPSURF.COM.

Jurisdiction

Likewise, STANDUP PADDLE SURF DISTRIBUTION S.L. reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. STANDUP PADDLE SURF DISTRIBUTION S.L. it has its address in BARCELONA, Spain.